PRIVACY & COOKIES

Kinsmen Photography Ltd is committed to the protection of your rights and your privacy. We take your privacy seriously and treat all the information you give us with great care.

Our Privacy Policy explains how we collect, store and use the information you give to us. If you have any questions concerning your personal data and how we look after it then please contact us at contact@wearekinsmen.com Alternatively if you would like to update how you would like to hear from us please go to this page or contact us on+44 (0) 2034885174 or +44 (0) 7966 709583

WE AGREE TO

To be clear about why we need to collect your personal information and what we are going to use it for
To make it easy for you to tell us how you would like us to keep in touch
To only collect the information we need to make sure we deliver the best service
To never sell or share your personal information, or let other organisations use it for marketing
To take good care of your personal information, and make sure it is up to date, safe and secure at all times
To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information

POLICY OVERVIEW

We collect personal information from our clients who book a shoot with us, make a purchase and from those who get in touch with us directly. We do this both electronically and occasionally in a paper format.

In addition we also collect details automatically about the pages you visit on our website. Please see our Cookies policy below for more information.

In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

If you no longer want us to process your personal details you can ask us to stop at any time by contacting contact@wearekinsmen.com

We use the information you share with us to:

Make sure you receive the service or information you have requested or bought.
Carry out reasonable administration bookings.
Keep in touch with you in the way that you want us to through email marketing about our offers and services or newsletters.
Better understand our clients so that we can personalise and improve the services we offer.

For details of how we do this please see the full policy below.

We will need to make changes to this policy from time to time, to make sure that we are always providing you with the latest information about what is happening to your personal information.

This policy was last updated on 08/02/2019

WHAT INFORMATION DO WE COLLECT AND HOW?

We collect personal information about you that helps us to deliver and improve our services. This includes:

Name and address (workplace or personal)
Email address and telephone numbers
Payment information such as credit card and bank details
How you would like to hear from us and what your interests are in relation to our goods and services
Details of previous shoots you have booked with us
Enquiries and feedback
Interaction with our social media pages

If you have provided details for someone else, for example by booking a shoot or service for them, we will not contact that person until they have been given the opportunity to let us know their communication preferences. If you have contacted us on behalf of an organisation, we will also store details of your employer.

When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our clients and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information. Please see our Cookies Policy below for more information.

For a small number of people, where we want to better understand the interest of individuals in supporting the work of Kinsmen Photography, we may seek information about their interests and preferences before contacting them, but only if we feel there is a legitimate interest to do so. The information we gather may relate to: career and business networks and events attended. We use this information to improve our understanding of individuals’ interests and preferences. We will contact these few individuals to notify them of our privacy policy.

From time to time we may use specialist companies to help us identify individuals who we think might be interested in supporting us and the work we do. This will only be done when individuals give permission to the relevant third party organisations to share the data they hold on them, or if the data is already publicly available.

WHAT DO WE DO WITH YOUR INFORMATION?

PROCESSING

We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service. We will also send you information in relation to your service, including access to our client photography and videography secure online portals and in relation to your payments.

We will also do our best to keep your information up to date. This includes monitoring returned mail and emails. We also use information from the Post Office's National Change of Address database, the telephone preference service, the mailing preference service, the Bereavement Register and other similar suppression lists to make sure we do not send communications to the wrong place or person.

Please do let us know if your details have changed.

Receiving marketing information from Kinsmen will always be your choice, and you can choose how you would like to receive that information from us. You can also change your mind at any time, and we will keep your preferences up to date.

We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is four per month, in addition to communications that are not marketing related described above.

We may at times invite you to events or share offers and services with you in line with this privacy policy. We will only contact you for marketing purposes by telephone or text message (SMS) if you have told us we can.

We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will have a link to help you unsubscribe if you wish to stop this.

We may contact you occasionally by post, however you can also stop this at anytime by contacting contact@wearekinsmen.com

USER CLIENT PROFILES

In addition to respecting your communication preferences, we know it is important to our clients to use our resources in a responsible and cost effective way so they receive relevant and timely communications. For this reason we may occasionally for the purposes of our legitimate interests use profiling and targeting to help us understand our clients and make sure that:

Our communications and services are relevant, personalised and interesting to you
Our services meet the needs of our clients
We use our resources responsibly and keep our costs down

To do this we will analyse how you interact with us and use both geographic and demographic information to let you know what is happening in your local area and understand your interests.

If you have agreed that we can contact you we may also gather additional information about you from external sources, for example updates to address and contact information, or publicly available information. We will not use the results of this activity in a way that intrudes on your privacy or your previously expressed privacy preferences.

This analysis may be carried out by Kinsmen or by third parties organisations working for us. We will never sell or pass on your personal information, or let other organisations use it for their own purposes.

You can object to such use of your personal information for profiling at any time by contacting us at the details set out in the Your Rights session of this privacy policy.

WHO WILL HAVE ACCESS TO MY INFORMATION?

Your information will be only be accessible to our staff and contractors if they are trained and it is appropriate in order for them to carry out their role in line with this Privacy Policy. We will never sell your personal information, or let other organisations use it for their own purposes.

We will only share your personal information where:

We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority
We have engaged a supplier or contractor to carry out services on our behalf, such as order fulfilment, sending our communications or carrying out research and analysis

We only work with trusted suppliers who have agreed to treat your information as respectfully as we do and in accordance with data protection legislation.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

HOW DO WE KEEP YOUR INFORMATION SAFE?

The security of your information is paramount to us. We use encryption for transfer of data and our networks are regularly monitored to ensure they remain secure.

We also regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.

If you have a password to allow access to the client access pages of our website, you must keep that password safe and not share it with anyone or your personal information could be at risk.

Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.

We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.

We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.

If we dispose of your information it will always be done securely.

HOW TO GET IN TOUCH AND UNDERSTANDING YOUR RIGHTS

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

The right of access to a copy of the information we hold about you (this is known as a subject access request)
The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
The right to have inaccurate data rectified
The right to object to your data being used for marketing or profiling, and
Where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. The information will be provided in a common electronic format

Please bear in mind that there are exemptions to the rights above and though we will always try to respond to your requests there may be situations where we are unable to do so.

If you would like further advice or information on your rights or wish to exercise them please email contact@wearekinsmen.com

If you are not happy with our response or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office. Details of how to do this are available at the Information Commissioner’s Office website.

WHAT ARE COOKIES?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies…

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site.

It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Disabling cookies will usually result in also disabling certain functionality and features of the this site.

Therefore it is recommended that you do not disable cookies.

THE COOKIES WE SET

The site does not set any first party cookies for visitors that do not require to log in. Users that need to log in will need to accept a session cookie.

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread

and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

SOCIAL MEDIA COOKIES

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; facebook, twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information please contact us through one of our preferred contact methods.

ACCESSIBILITY AND ACCESSING DOCUMENTS

Our website should display correctly in the current and previous two versions of Firefox, Chrome, Internet Explorer, Safari and Opera. While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise please contact email us at contact@wearekinsmen.com

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